Privacy Policy

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Privacy Policy

Effective Date: 30/10/2024

This Privacy Policy sets out how Krrisp Digital (“we”, “us”, “our”) collects, uses, stores, and discloses personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information that is reasonably necessary for our business activities, including but not limited to:

Name, phone number, and email address
Business name and website URL
Communication preferences
Any other information voluntarily provided through forms, chats, or conversations

This information is collected via our website, chat widget, lead forms, social media platforms, email, phone, and during direct consultations.

2. Use of Personal Information

We use personal information to:

Provide and promote our digital marketing services (web design, SEO, ads, automation)
Respond to enquiries and provide customer support
Deliver lead magnets, newsletters, and marketing materials
Customise and improve the user experience on our website and ads
Maintain internal records and comply with legal obligations

3. Disclosure of Personal Information

We do not sell your data. We may disclose your information to:

Our internal team members, consultants, or contractors who assist in service delivery
Third-party platforms that enable service delivery (e.g. CRM, automation tools, email software)
Legal authorities if required to do so under Australian law

Where possible, information is anonymised and/or pseudonymised before disclosure.

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes:

Secure cloud storage and CRM systems
Access control and staff training
Regular audits and data backups

5. Direct Marketing

With your consent, we may use your contact details to send you emails, SMS, or calls related to our services, offers, and updates. You can opt out at any time via the unsubscribe link or by contacting us directly.

6. Access and Correction

You may request access to, or correction of, the personal information we hold about you at any time by contacting us at: [email protected]. We aim to respond to all requests within a reasonable timeframe.

7. Cookies and Analytics

Our website may use cookies and third-party analytics tools (e.g. Google Analytics) to collect information about how visitors use our site. You may disable cookies in your browser settings if you prefer.

8. Overseas Disclosure

Some third-party service providers we use may store information overseas (e.g., USA, Singapore). We take reasonable steps to ensure such providers comply with Australian privacy laws.