Privacy Policy - How Krrisp Digital collects, uses & protects your data.
Krrisp Pty Ltd (Krrisp Digital) ACN: 609 221 570
Address: Suite 441, 14 Lexington Drive, Bella Vista, NSW 2153
Email: [email protected]
Effective Date: August 18, 2025
1. Introduction
Krrisp Pty Ltd (Krrisp Digital) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our website, using our services, or providing us with your personal information, you consent to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information: name, email address, phone number, billing details, business details, and any information you provide when engaging with us.
Service-Related Data: content and preferences when using our digital, AI, automation, and marketing services.
Payment & Subscription Details: billing information and usage-based costs (e.g., SMS, call credits, Twilio, AI credits, phone line charges).
Technical Data: IP address, device information, browser type, cookies, usage logs.
Communications: emails, chat logs, or calls with our support team.
3. How We Use Your Information
We use your information to:
Deliver, manage, and improve our digital, AI, automation, and marketing services.
Process payments and manage billing, including third-party usage fees (e.g., Twilio, SMS, AI credits).
Communicate with you regarding your account, service updates, and support.
Provide insights, analytics, and reporting relevant to your campaigns.
Comply with legal obligations.
We do not sell or rent your personal information to third parties.
4. Disclosure of Information
We may share your information with:
Trusted third-party providers (e.g., Twilio, Stripe, Meta, Google, HighLevel, hosting providers) strictly to enable our services.
Legal authorities if required under Australian law.
Business transfers in the event of a merger, acquisition, or sale of assets.
5. Data Security & Limitation of Liability
We take reasonable steps to protect your personal information against misuse, loss, and unauthorised access.
However, due to the increasing risks of cyber threats, we cannot guarantee absolute protection of data. While we apply strong safeguards, Krrisp Pty Ltd (Krrisp Digital) is not liable for any data breach or unauthorised access resulting from cyberattacks beyond our control.
You acknowledge that by using our services, you accept this risk.
6. International Data Transfers
Some of our service providers (e.g., Twilio, Google, Meta, HighLevel) may store or process data outside Australia. By using our services, you consent to this transfer in accordance with the APPs.
7. Access & Correction
You may request access to your personal information we hold or ask for corrections by contacting us at: [email protected]
We will respond in accordance with the Privacy Act 1988 (Cth).
8. Cookies & Tracking
We use cookies and tracking technologies to:
Enhance your browsing experience.
Analyse site traffic and improve functionality.
Retarget ads and personalise marketing messages.
You can manage cookies via your browser settings, but disabling them may affect site performance.
9. Retention of Data
We retain personal information only as long as necessary for service delivery, compliance, or legal purposes.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date shown at the top.
11. Contact Us
For questions, complaints, or requests relating to privacy, contact:
Krrisp Pty Ltd (Krrisp Digital)
Suite 441, 14 Lexington Drive, Bella Vista, NSW 2153
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
