Privacy Policy

Krrisp Pty Ltd (Krrisp Digital) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, using our services, or providing us with your personal information, you consent to the terms of this Privacy Policy.

We may collect the following types of information:

• Personal Information: name, email address, phone number, billing details, business details, and any information you provide when engaging with us.
• Service-Related Data: Information collected when you use our AI automation services and digital marketing services, including workflow configurations, campaign preferences, and analytics.
• Payment & Subscription Details: billing information and usage-based costs (e.g., SMS, call credits, Twilio, AI credits, phone line charges).
• Technical Data: IP address, device information, browser type, cookies, usage logs.
• Communications: emails, chat logs, or calls with our support team.

We use your information to:

• Deliver, manage, and improve our digital marketing and AI automation services.
• Process payments and manage billing, including third-party usage fees (e.g., Twilio, SMS, AI credits).
• Communicate with you regarding your account, service updates, and support.
• Provide insights, analytics, and reporting relevant to your campaigns.
• Comply with legal obligations.

We do not sell or rent your personal information to third parties.

Data collected through our software products (Klaris AI, Reachly AI, Callent AI) is handled according to each product's Privacy Policy. This Privacy Policy applies to Krrisp Digital's agency services only.

We may share your information with:

• Trusted third-party providers (e.g., Twilio, Stripe, Meta, Google, our CRM and automation platform, hosting providers) strictly to enable our services.
• Service providers who power our products (e.g., cloud hosting, database management, AI processing services).
• Legal authorities if required under Australian law.
• Business transfers in the event of a merger, acquisition, or sale of assets.

We take reasonable steps to protect your personal information against misuse, loss, and unauthorised access.

However, due to the increasing risks of cyber threats, we cannot guarantee absolute protection of data. While we apply strong safeguards, Krrisp Pty Ltd (Krrisp Digital) is not liable for any data breach or unauthorised access resulting from cyberattacks beyond our control.

You acknowledge that by using our services, you accept this risk.

We transfer data to third-party service providers including our CRM and automation platform, whose servers may be located in the United States and other countries outside Australia. These transfers are conducted under appropriate data protection arrangements in accordance with the APPs.

You may request access to your personal information we hold or ask for corrections by contacting us at: info@krrispdigital.com.au

We will respond in accordance with the Privacy Act 1988 (Cth).

We use cookies and tracking technologies to:

• Enhance your browsing experience.
• Analyse site traffic and improve functionality.
• Retarget ads and personalise marketing messages.

You can manage cookies via your browser settings, but disabling them may affect site performance. For more details, see our Cookies Policy.

We retain personal information only as long as necessary for service delivery, compliance, or legal purposes.

We use AI and automated systems as part of our service delivery. In some circumstances, these systems may process your personal information to make or assist in making decisions.

Current uses of automated processing in our services include:

• Reachly AI (Lead Intelligence): Automated verification and qualification of business contact data using live data sources, including ABN verification and LinkedIn profile scanning.
• Callent AI (Voice Agent): Automated call handling, query routing, and appointment scheduling based on caller queries and conversation flow.
• Client Reporting and Analytics: Automated generation of performance reports and campaign analytics using client and campaign data.

Your rights in relation to automated decisions:

If an automated decision significantly affects your rights or interests, you may:

• Request that a human review the decision
• Request information about the logic used in the automated process
• Provide your own information and submissions for consideration

To exercise any of these rights, or to ask questions about how automated systems process your information, contact us at info@krrispdigital.com.au.

We will update this section as our use of AI and automated systems evolves, and as the requirements of Australian law regarding automated decision-making are updated. The Privacy and Other Legislation Amendment Act 2024 introduces new transparency obligations for automated decision-making, which take effect in December 2026.

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date shown at the top.

For questions, complaints, or requests relating to privacy, contact:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au .