Terms & Conditions

Krrisp Digital offers two primary service paths:

1. AI Automation Services – Custom workflow automation, AI voice solutions, lead management systems, and bespoke automation development for your business.
2. Digital Marketing Services – SEO, paid advertising (Google Ads, Meta Ads), social media management, content marketing, and website development.

These Terms & Conditions govern only the services listed above.

Krrisp Digital also develops standalone software products (Klaris AI, Reachly AI, Callent AI). These products are governed by their own separate Terms of Service and Privacy Policies. If you subscribe to any of these products, you agree to their terms separately, and those agreements are independent of these Terms & Conditions.

Product Terms & Privacy Policies:

• Klaris AI:klaris.com.au/terms
• Reachly AI:reachly.com.au/terms
• Callent AI:callent.com.au/terms

For product-specific questions, contact the respective product support teams.

Certain services require integration with third-party systems, including but not limited to Twilio, Vapi, HighLevel, Google, Facebook, and Stripe.

• Costs for usage-based services such as AI credits, SMS, local phone numbers, cloud storage, and call minutes are not included in our standard pricing.
• The client is responsible for maintaining active accounts with these third-party providers and paying their usage charges directly.
• Krrisp Digital will not be liable for downtime, data issues, or billing disputes caused by third-party providers.

For clients subscribing to Krrisp Digital's software products (Klaris AI, Reachly AI, Callent AI):

• Each product is governed by its own Terms of Service and Privacy Policy, which you agree to separately upon subscription.
• These Terms & Conditions apply only to custom automation services and digital marketing services delivered directly by Krrisp Digital.
• Product-specific questions regarding data, cancellation, or features should be directed to the respective product support teams.

By engaging with our services, you agree to:

• Provide accurate and complete information required for delivery of services.
• Comply with all applicable laws, including privacy, spam, and advertising standards in Australia.
• Not misuse our systems for unlawful, fraudulent, or misleading activities.

• Fees are outlined in the client agreement or proposal.
• Setup fees and subscription charges must be paid upfront unless otherwise agreed.
• Invoices are payable within 7 days unless stated otherwise.
• Late payments may attract suspension of services until cleared.

• All creative work, strategy, and content developed by Krrisp Digital remain our intellectual property until full payment is received.
• Upon full payment, ownership transfers to the client, excluding third-party assets (stock images, licensed tools, plugins).

Upon cancellation of services, clients may request data export within 30 days by contacting admin@krrispdigital.com.au. We will provide the data in a commonly used format (CSV, JSON, or PDF) within 7 business days of the request. After 30 days from cancellation, data may be deleted in accordance with our retention policies.

• We strive to deliver high-quality services but make no guarantee of specific results, such as search rankings, ad performance, or revenue outcomes.
• Services may depend on third-party tools or algorithms beyond our control (e.g., Google, Meta, Twilio).
• While we implement strong security practices, we are not liable for cyberattacks, data leaks, or downtime caused by external systems.

To the maximum extent permitted by law:

• Krrisp Digital is not liable for indirect, incidental, or consequential damages.
• Our liability for any claim is limited to the amount paid by the client for the specific service in dispute.

• Either party may terminate with 30 days' written notice.
• If terminated early, fees for work already completed are non-refundable.
• Ongoing subscriptions will cease at the end of the current billing cycle.
• For subscription-based products, termination does not entitle the client to refunds for unused portions of the billing period, but access will continue until the end of that period.

Your use of our services is also governed by our Privacy Policy and Cookies Policy. By using our services, you consent to our handling of personal information as outlined in those policies.

These Terms are governed by the laws of New South Wales, Australia, and subject to the exclusive jurisdiction of its courts.

We may update these Terms from time to time. Updates will be published on our website with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated Terms.

For any questions about these Terms & Conditions, please contact: